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| Simon |
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Joined: 7/15/2010
Posts: 10
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I've just updated to V2.5.8 and the program won't get past the error message above. I've tried a repair, remove and reinstal but none seem to help. My system is: Windows 7 Home Premium v6.1 (build 7601: SP1).
Exception code: 0xc0000005
Fault offset: 0x000a7450
Faulting process id: 0xcdc
Faulting application start time: 0x01cbfda95c60dc80
Faulting application path: C:\Program Files (x86)\Capture Polar\Capture.exe
Faulting module path: C:\Program Files (x86)\Capture Polar\Capture.exe
Report Id: 9f89fb56-699c-11e0-bb16-485b39c26064
Can i get a previous version link to download please? Many thanks
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| Paul |
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Joined: 7/18/2007
Posts: 21
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Simon,
Do you get this error when you first start Capture?
If yes, try updating/installing latest QuickTime..
http://www.apple.com/quicktime/download/
I had a similar problem which was resolved by this. Quicktime seems to be required for the new video support..
Pleased to see the video support, but shame it requires quicktime :-(
If this is your problem, Lar's can you not make the installer check for quicktime, or at least provide a more friendly error from Capture?!?
Hope this helps,
Paul
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| Lars Wernlund |
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Joined: 7/17/2007
Posts: 473
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Hi,
We have discovered that a few users are unable to start Capture after upgrading to 2.5.8. We believe this issue is related to an incompatible version of the library update file that was available a couple of days around the release.
If you are getting crashes on startup of a newly upgraded machine, please try the following:
a) Manually delete the library folder. On Windows typically the "C:\Program
Files (x86)\Capture Polar\Library" folder and on Mac OX X the
"Macintosh HD/Library/Capture Polar/Library" folder.
b) Start Capture and allow it to install the default library.
c) (Optional: download and install the latest library update)
If that does not help, please contact me by e-mail and attach your log-file (called 'Capture.log', to be found in your Windows users' home directory, or under your Mac OS X users Library/Logs folder).
Regards,
Lars Wernlund, The Capture Team
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| Lars Wernlund |
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Joined: 7/17/2007
Posts: 473
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Hi Paul,
Capture only requires QuickTime if you want to play back video files. As this is an Extended Edition feature we decided not to force a QuickTime installation on everyone, especially as the installer is unaware of your licensing status.
Regards,
Lars Wernlund, The Capture Team
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| Simon |
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Joined: 7/15/2010
Posts: 10
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Hi Guys,
Replacing the Library folder has done the trick and i'm back up and running now, many thanks!
Simon
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